Signiant Support

Manager Installation Crashes on Windows 2003 R2 (64 bit) Print


Problem

While installing the Signiant Manager on a Windows 2003 R2 (64 bit) system, the installer crashes with the following:

 















Error Code: -5006: 0x80004005

Solution

The problem is caused by a corrupt uninstaller located in the internal InstallShield directory used by the installer. Removing this directory allows the install to complete successfully. Remove the following directory:

C:\Program Files (x86)\InstallShield Installation Information\{39F1CE60-1051-4E71-9019-BD5F71112149}

Use caution to not remove any other directories from the InstallShield Installation Information folder because these are used by other applications. Only the directory listed above is used by the Signiant software