Signiant Support

I see certificate errors and warnings when I connect to the Signiant GUI Print


Question

I see certificate errors and warnings when I connect to the Signiant GUI.  Is this normal?  Can I trust the Signiant manager web application?

Answer

What are these messages?

The message occur in browsers because the web server cert generated at install time is signed by the manager's own  Certificate Authority. However, this Certificate Authority isn't know to your browser (Internet Explorer or Firefox for example) so it will pop up a dialog that says "hey, you're connecting to a secure (https) web server and there is a valid cert BUT I don't know who signed it...be careful".

Is this "normal"?

Actually, yes. Browsers ship with root certs only for the  "big" cert issuers (Comodo, Verisign, Thwarte, etc.) so there is no way they can know about our cert...especially as it's different for each customer as they all install their own Certificate Authoritiess. Many software and hardware manufacturers do the same thing - issue their own certs so they can run a secure (HTTPS) web server.

What can Signiant do about it?

Signiant has partnered with Comodo and can offer you at no cost a certificate for the web server signed by Comodo.  Search the knowledge base for articles with "Comodo" in them for information on how to get a Comodo certificate.

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