Signiant Support

Unable to browse agent's file system from manager Print


Symptoms:   

    When attempting to browse an agent's file system from the Signiant administration interface, the attempt fails with the following error:

Prompt from the 'findfiles browse' session cancelled; 'no prompt' mode enabled; Prompt string was 'Enter the password for %dds_default_user% on hostname: '
2003 Session terminated: Prompt cancelled by controlling process.
Error -- 'findfiles' session creation fails (error_number/exit_code: 16).

Resolution:

The credentials for the default user are not properly cached for this agent.  Caching the credentials is done as follows:
  •     Log onto the Admin interface as an administrator level account.
  •     From Administration / Agents / Configure select the agent in question
  •     Select the Remote Access tab and choose the "Simple" option
  •     In the "Jobs Run As " prompt, enter the user name to use as the default user for this agent.  For Windows agents, supply this password for this user name.