Signiant Support

Installation

Agent Installation Error: unable to extract ddspkg.inf

Problem When installing a Signiant Agent, the installation fails with the following error: unable to extract ddspkg.inf. Solution This can happen for two reasons: The sigsetup.inf file is corrup...

Last Updated 10-27-2016

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How do I manually add an alias on my Manager for a previously installed Agent?

Problem How do I manually add an alias on my Signiant Manager for a previously installed Agent? Solution To add an alias for a previously installed Agent, first verify that you have a successful Siginant...

Last Updated 10-27-2016

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How do I renew the certificate for an off-line Agent?

Problem An off-line Agent cannot contact the Signiant Manager using https. All Agents renew their certificates with their Manager in an automated fashion provided they can contact the Signiant Manager using h...

Last Updated 07-16-2018

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Manager Installation Crashes on Windows 2003 R2 (64 bit)

Problem While installing the Signiant Manager on a Windows 2003 R2 (64 bit) system, the installer crashes with the following: Error Code: -5006: 0x80004005 Solution The problem is caused by a corrup...

Last Updated 11-03-2016

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How to Reinstall an Agent Without Losing the Configuration

Problem How to move an existing agent to new hardware or reinstall an existing host without losing the configuration? Note: The Agent must stay on the same operating system (Windows or Linux). You cannot move...

Last Updated 11-07-2016

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Signiant Processes Must Run As Root or System

Problem Should Signiant processes run as root on Linux and OSX systems or as System on Windows systems? Solution The Signiant Manager software must run as root. The installer creates all required external u...

Last Updated 11-07-2016

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Windows Agent Upgrade Fails: Unable to Backup Security Files

Problem When performing a major upgrade (for example, from 10.3 to 11.1), the installer fails with the following message: setup was unable to backup the security files for the major upgrade Solution D...

Last Updated 11-08-2016

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Unable to connect to a Windows Agent

Problem After installing a Signiant Agent on a Windows host and selecting Status on the Agent Admin Configure windo in the Signiant Manager, the following message appears: 54001 Unable to connect to port 492...

Last Updated 11-08-2016

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Database Install on Windows Manager Fails when Strict Policy Settings are in Place

Problem The installation and configuration of the Postgres database component of a Windows Signiant Manager fails when specific polices are configured. Solution The installation fails when the Deny logon l...

Last Updated 11-08-2016

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Windows Manager Install Fails with SigSystemAsUser Error

Problem When installing the Windows Signiant Manager, the database component may fail to install on some systems with a message dialog titled: SIGSystemAsUser. Solution On Windows 2003 and later, the Second...

Last Updated 11-08-2016

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