Signiant Support

Configuration

Running UDP transfers over a privileged port

Background In a typical installation, Signiant agents use 'high ports' for communication. By default these are TCP/49221 and UDP/49221. In some circumstances it may be required to run the agent using port...

Last Updated 03-31-2015

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Certificate revocation lists

Question What is a Certificate revocation list (CRL) and how is it used? Answer A CRL is a pem encoded list of certificates that have been manually revoked by an Data Transfer Manager administrator. It ...

Last Updated 04-10-2015

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Set ACLs to allow users to control jobs

Scenario You want to grant users the ability to control jobs (run now, suspend, resume) with the least possible access rights. Discussion Here are the access list entries you will need to apply for the ...

Last Updated 04-10-2015

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Why do I see the alert "either you have not logged in or session has expired" when I try to log into the Manager's GUI?

Question Why do I see the alert "either you have not logged in or session has expired" when I try to log into the Signiant Manager GUI? Answer 1 Your browser is unable to store the session cookie neede...

Last Updated 01-27-2016

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Manager backup or maintenance jobs fail with "symbol lookup error"

Problem: The Signiant backup or maintenance jobs fail when trying to access the database. The logs show errors similar to the following: /usr/signiant/dds/db/pgsql/bin/pg_dump: symbol lookup error: ...

Last Updated 09-23-2015

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Agent configure screen blank after login with Firefox 3.5

Problem: After a user logs into the Management interface with Firefox 3.5, all screens display correctly except the Administration -> Agents -> Configure page. This page appears blank with no u...

Last Updated 04-02-2015

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This agent does not permit any relay operations

Problem Running dds_cnctst or dds_admin returns: 9021 This agent does not permit any relay operations. 54034 The attempt to connect to agent (agent.domain.com) has failed. Also, attempting to edit the ag...

Last Updated 12-25-2014

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Information on the agent executables

Problem: Is there a brief description about the function of the agent's executable files? Resolution: The following is a brief description of the executables on included in an agent install's bin direct...

Last Updated 05-26-2015

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Unable to save user changes due to missing Media Exchange guest user group

Problem I made changes to a user and when I clicked Save, I see the following error message: Could not find userGroup with specified username:group_media_exchange_guest_users ​ Resolution This error occu...

Last Updated 06-04-2015

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How to configure user permissions for adjusting floor/ceiling/throttle settings on a running job?

Summary How to configure user permissions for adjusting floor/ceiling/throttle settings on a running job? Discussion The users need edit, view and schedule permissions on the job group containing...

Last Updated 06-03-2015

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