Signiant Support

Network Configuration

Why does dds_cnctst fail when I use the -port option?

Question I am trying to test connectivity and bandwidth availability between two agents. The dds_pctest command reports success. Likewise, running dds_cnctst to the remote agent works when no additional opt...

Last Updated 04-01-2015

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Agent fails to start with "Unable to determine the name/IP address of this agent"

Problem The agent startup script on Linux (siginit start sigagent) fails with the following: ----- 2013/07/05-09:34:32 ----- Executing sigagent 'start' command (PID: 5485) Starting Signiant Agent... 2013/7...

Last Updated 01-02-2015

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No access to agent: "No route to host"

Symptoms Connections to a Linux agent are failing with one of the following: Can't access agent from manager: "Some properties cannot be opened for editing." Jobs involving this agent fail and the logs ...

Last Updated 01-12-2015

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Measuring Signiant transfer rate performance

Problem: Measuring Signiant transfer rate performance Resolution: Many calls come into the support group whereby the transport performance being seen is not the transfer performance that is expected. ...

Last Updated 12-04-2015

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Is it possible to change the write buffer size used by the file agent?

Problem: Currently, the dds_file_agnt process writes files in fixed size blocks (either 32KB or 64KB depending on agent version). Is it possible to change this write buffer size to optimize write performan...

Last Updated 04-10-2015

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Outbound traffic on clustered agent or HA manager is sending from active node's interface

Problem: In a clustered environment, either a clustered agent or a manager using the High Availability option, outbound traffic from the cluster is originating from the active node's interface instead of th...

Last Updated 04-10-2015

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No available certificate corresponds to the SSL cipher suites which are enabled

Problem: After importing 3rd party certificates into my signiant keystore, I get the following error when trying to log into the Signiant webserver: SSL handshake error javax.net.ssl.SSLException: No av...

Last Updated 04-03-2015

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Measuring network MTU when ping is disallowed

Problem: Ping can be used to determine the MTU (Maximum Transmission Unit). However in many cases firewall rules block ICMP packets and don't allow ping to work. Resolution: The utility dds_npc_test i...

Last Updated 04-10-2015

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Connection reset by peer

Problem: I have confirmed that my firewall is open; the correct ports are listening and even though I can telnet and ping the target agent, I receive "Connection reset by peer" when trying to run a UDP job....

Last Updated 04-10-2015

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Remote system reported warning 30035

Problem: My transfer fails with the following message: 30035 "No streams remain alive to complete the transfer with agent." Resolution: This message indicates a connectivity problem during the transfe...

Last Updated 04-10-2015

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