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Maintenance and Backup

Windows backup fails with Out of Memory Error

Problem: Windows backup job fails with the following errors: ​Appending to backup: delivery_logs DEBUG: cmd is: "d:/Program Files/Signiant/Mobilize/3rdParty/jdk/bin/jar" -uMf " java.lang.OutOfMemoryErro...

Last Updated 04-10-2015

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What do the restore_dtm -net and -nonet options do?

​Question During a Manager restore, what command is being executed with the -net option? Answer If the '-net' option is specified, the network files from the backed-up host will be restored. Th...

Last Updated 12-25-2014

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Maintenance job fails with the message "Cannot remove any more log files without removing files created in the last X days".

Problem: The maintenance job is failing with a message similar to one of the following: Cannot remove any more log files without removing files created in the last X days Cannot remove any more log...

Last Updated 02-02-2016

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Vacuum recommended after Maintenance removes a large number of runs

Summary If the Maintenance task has not run for a long period of time, or if a Maintenance task removes an unusually large number of runs from the manager, a vacuum of critical database tables should be pe...

Last Updated 04-03-2015

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Some Useful Postgres Queries

Some queries to get some basic postgres information if you are unable to run a Health Check Report. GET SIZE OF ALL DATABASES: SELECT pg_database.datname, pg_size_pretty(pg_database_size(pg_database.datname))...

Last Updated 04-03-2015

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How can I gather audit information about a specific job?

Question I would like to know what the last few actions taken on a job were, as well as who made the last change. How can I do this? Discussion If your manager is not running a large number of jobs, you c...

Last Updated 04-03-2015

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Workflow Gateway Dropbox Monitor documentation

Question Where do I find the documentation for the Workflow Gateway Dropbox Monitor workflow? Answer The documentation can be found in the following location: From the left hand menu, select Jobs...

Last Updated 01-02-2015

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Collecting information required to troubleshoot Process Monitor (PMU) crashes

Question How do I troubleshoot a dds_pmu problem? What information should I collect if it's crashing? Answer To diagnose and troubleshoot the problem, please do the following: Run "<signian...

Last Updated 01-02-2015

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How to retrieve job details for a deleted job

Question I've accidentally deleted a scheduled job in my Manager. How can I recover the job details so that I can recreate the job? Answer Note: The following is written for a Linux environment...

Last Updated 01-06-2015

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How Do I Determine the Database Size From the Command Line Interface?

Problem How can I determine the size of the Signiant database from the command line interface? Resolution To determine the database size and tables that are used the most, execute the following q...

Last Updated 02-20-2015

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