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Problems

Emergency measures to recover manager disk space

Summary There may come a time when emergency measures are needed in order to free disk space on your manager, and for whatever reason, it is impossible to bring the manager down for maintenance. This ...

Last Updated 04-01-2015

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Flight Transfer may report "AUTHORIZATION ERROR" with seemingly valid keys

Symptom: When using sigcli command line of the Managers and Agents Workflow you may see the following in the log after a failed transfer: ​This error is commonly seen when the Access Key or Secret is invalid. ...

Last Updated 02-04-2016

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Error 9099 User autorite nt\system is not defined.

Problem When trying to browse or run a job to a Windows 2008 (French OS) machine you get the following error: 9099 User autorite nt\system is not defined. Resolution After some digging I found some ...

Last Updated 04-01-2015

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Unable to browse agent's file system from manager

Symptoms: When attempting to browse an agent's file system from the Signiant administration interface, the attempt fails with the following error: Prompt from the 'findfiles browse' session cancelled;...

Last Updated 04-01-2015

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Bad file descriptor error from the findfiles command

Problem: A customer template that works fine on several other agents does not work on one particular agent. Configuration appears to be identical to the other agents and there is no apparent differen...

Last Updated 04-01-2015

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Signiant Process Control Service on cluster node does not start when machine is rebooted

Problem: When a cluster node is rebooted, the Signiant Process Control Service does not automatically start. The service can be started manually after the reboot with no issues. Resolution: In...

Last Updated 04-01-2015

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Getting "bad_certificate" or "CRL not yet valid" errors

Problem Running 'dds_cnctst' from the manager to the agent results in an error similar to the following: 50038 Server 'your.agent.name' certificate rejected: CRL is not yet valid 50035 Secure sockets ...

Last Updated 04-13-2016

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Unable to Rename a File on a Storage Device Using ZFS

Problem: When a file is transferred to a storage device running ZFS (a combined file system and logical volume manager designed by Sun) and the file previously exists, the job is unable to rename the work fil...

Last Updated 04-02-2015

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Message Seen from the Manager Interface: Cannot Connect to Database, Unable to Get Managed Connection

Symptoms: I get the following pop up error when clicking on any menu in the Manager interface. Resolution 1: Make sure that the database is running, if not, try to start it. Windows: Start > Run > ...

Last Updated 04-02-2015

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Certificate Alarm job fails with Unable to set the command working directory error.

Problem After configuring the Certificate Alarm job on a 64 bit Windows manager and running the job, the job fails with the following error: Unable to set the command working directory to 'C:\Program File...

Last Updated 04-02-2015

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